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Bus is the preferred way of getting around. Buses are cheap and come frequently. Most bus drivers are very courteous and will stop for you even if you are not waiting at a bus stop. After paying the fare, which is on a per person basis, the driver will hand you a ticket/receipt which are usually printed with advertisements. Just so there are no surprises, do not expect buses to have amenities such as air conditioning and seat cushions. Also, most bus drivers speak enough English just to help visitors get around. A great resource for finding your way around Cancun are the Can-Do Cancun maps & Guides by Perry & Laura McFarlin.
Buses head up and down the main thoroughfare, Blvd Kukulcan, named after the feather serpent which is the main Mayan deity, from the Mayan words kukul (bird) and can (snake). Buses pass constantly but be prepared for a cramped and rough ride. The rules for the bus drivers seem to be "he who gets to the next passenger quickest, makes the most money". Therefore, be prepared for a wild, but entertaining ride. Frequently, locals will get on with their instruments and "entertain". Some are quite good.
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When you are ready to get off, you can either push the button on top of the hand rail, or if you're not sure of your destination, tell the driver where you would like to get off or point to the destination using a bus map. Most bus drivers speak enough English to understand non-Spanish speakers.
Be careful when the bus is full as pick-pocketing is a concern.
Companies serving the station include all attractions and towns along the coast: the Riviera Express for the Riviera Maya (Playa del Carmen, Tulum, Xel-Ha, etc.) and ADO for the major national destinations. For some Riviera Maya destinations, it's possible to stop the buses on the Tulum Avenue without having to go all the way to the station, however if you are unsure about where to catch the bus then it's best to go to the station.
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